General Services & Facilities Support

We have an exciting opportunity available for General Services & Facilities Support at CASA Shops!

Based in Madrid and reporting to the Country Manager Iberia & Facilities Manager, you will be the main point of contact for our fast-paced facilities. You will work collaboratively across departments to ensure the smooth running of the office and our brand new culinary hub operations and procedures, including coordinating repairs, handling payments, and helping to plan engaging events and activities.

You will ensure the stores, located in Spain and Portugal, are maintained and operate efficiently. You will be responsible for coordinating and supervising the work of contractors who carry out maintenance, repairs and inspections in these stores.

Key Responsibilities

• Oversee activities of external Facility Management service providers for maintenance, inspection, and repairs.

• Work with landlords, tenants, and service providers to make sure they implement and recognize all procedures, policies, and reporting formats.

• Ensure contractors meet standards for preventive and curative maintenance, especially during refurbishment, store openings, and closures.
• Ensure all planned preventive and regulatory maintenance is up-to-date, with proper issuance of maintenance reports and mandatory documentation & compliance.
• Oversee and manage repairs, propose technical solutions, and track maintenance tasks to completion.
• Obtain and present required technical documents and certificates from local authorities when necessary.
• Assist with work orders, cost controlling, and approval of additional costs. Check invoices for approval.
• Provide weekly reports on contractor activities, operational interventions, and support the Country Manager/ Field Manager with maintenance planning.
• Ensure safety procedures are followed by contractors and coordinate corrective actions with certified safety entities.
• Manage daily operations, including building systems, equipment, and utilities.
• Coordinate the tools of the employees such as laptops, mobile phones, corporate credit cards, etc. with IT department
• Carry out periodic inspections and risk analysis, dealing with a variety of inspections (good consumers, electronics, etc.,).
• Controlling bank POS devices, bank deposit cards and credit cards.
• Management of real estate portfolio

• Coordinate and administratively manage property portfolio; renewals, terminations, etc.

• Maintain property documentation such as leases, title deeds and maintenance records

• Monitor compliance of all real estate with laws and regulations, including regional and municipal regulations

• Administrative support for legal real estate files

• Tenant management

• Point of contact for landlords

• Handling complaints and disputes

• Working with appointed real estate mediators

Qualifications

• Work Experience minimum of 3 years of previous experience supervising retail stores.
• Understanding of the technical aspects of the property, and knowledge of the local technical regulations (Italian, Spanish and Portuguese) related to installations (electricity, HVAC, Fire Protection, etc.).
• Demonstrates a proactive & professional approach to customer service, innovative, versatile, team player.
• Communicative, able to cooperate and work well with others to meet targets. Support the team effectively and provide reporting on activities.
• Expertise with Microsoft Office (Excel, word, PP, Outlook)
• Proficiency in Spanish and English is required
• Portuguese is a plus
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively.
• Passion for improving and a proactive nature
• Work autonomously and manage multiple operational matters daily.
• Problem-solving & Collaborative
• Ability to negociate agreements & contracts with suppliers.
• Possibility to travel around our locations (only when it needs)

What We Offer You

• A competitive salary.
• Permanent contract for we believe in making big bets on people.
• An exciting job in an international working environment.
• A positive working atmosphere with an open feedback culture.
• Working with an open and driven team, who add fun to work every day.
• Flexible working options.
• Employee discount.
• Flexible compensation plan.
• Social Benefits
• Always room for new insights; if you have an idea, please let us know, and we can set it in action!¡