CRAFT • Madrid, Madrid, Spain ID 4326

Job Description

About us
Craft is growing and changing very rapidly. The demand in the marketplace for Craft’s production solutions is very high. We are confident in our offering as we continue to tell the story better and also tell the story to more people. We are looking for someone who knows how to connect with clients, showcase our abilities and convey how successful we have been with many clients. We continuously evolve with clients and become the much needed extension of their team to navigate the complex and constantly evolving world of production, content, and data.

We think of ourselves as a start-up. We are very entrepreneurial, no client or job is too small or unimportant. We have to be agile and able to move quickly; we are used to making decisions with limited information and trying something quickly, assessing the outcome, and making adjustments along the way. We are building the bridge while we are crossing it but in order to achieve the required growth we need exceptional people to join our team.

Role

As part of the McCann Worldgroup Services Department, the Digital Project Manager/Account Executive will play a central role in the business and will be pivotal to the smooth running of accounts. The successful candidate will be required to have a thorough understanding of all areas of the business and be responsible for managing projects from brief to final delivery on time and budget. You will be client focused and have good communication skills as well as organisation and time management skills, to manage both your clients and internal departments whilst always focusing on delivery, quality, process and profitability.

ACCOUNTABILITIES

Client Management Responsibilities:

• Immerse yourself in the client's brand and offering
• Ensure clients understand agreed workflows and manage them through the process
• Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
• Set and manage client expectations deliverables and timeframes
• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
• Build strong day to day relationships with all clients and agency stakeholders - communication is key
• Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience
• Provide weekly status reports to clients (or at intervals pre-agreed with the client), accompanied by a meeting or call as per client needs
• Provide agendas and detailed contact reports following all client meetings (face to face and phone calls)

Project Management Responsibilities:

• Coordinate between all relevant parties - internal (Digital mainly but also Broadcast, Print etc.) and external (Clients and Agencies)
• Consistently deliver against all contractual obligations including SLAs and KPIs
• Ensure clear division of responsibility at each stage of the project
• Where producers and designers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.
• Ensure schedules, technical specs and copy dates are obtained and correct as well as report any delays to line manager
• Check all deliverables (banners, social, landings, newsletters, etc.) and ensure quality control procedures have been followed before sending to clients
• Keep line managers updated on status of projects
• Collate any information needed for input to client reports and presentations
• Manage your workload effectively and highlight to your Line Manager if support is required to ensure the successful completion of a project
• Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality
• Manage, monitor and update all timelines and set realistic expectations with clients
• Monitor internal workflows, identify areas for improvement and make recommendations

Business Development Opportunities:

• Strive to improve client and stakeholder relations
• Proactively seek and identify new revenue opportunities in existing clients or prospects and inform Account Director
• Support Account Director in developing proposals for any new revenue opportunities

Quality Control Responsibilities:

• Act as a brand/QC guardian – support and ensure brand guidelines/QC checklists and procedures are followed

Financial Responsibilities:

• Ensure full compliance with all financial procedures and policies
• Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by AD
• Contribute to budgeting and forecasting process
• Assist with financial reporting and smooth running of the finance function
• Help develop initiatives to maximise profitability

EXPERIENCE AND EXPERTISE

Required:

• Fluent oral and written English and Spanish. Additional European language desirable
• Experience managing international clients in multiple markets with multiple stakeholders
• Experience working in digital and ecommerce. Desirable: experience working in broadcast and print production
• Strong time management/prioritisation/project management skills
• Can do attitude and an ability to work under pressure
• Strong interpersonal and communication skills
• Strong numeracy skills
• Experience of budgeting and forecasting
• Highly organised, detail oriented, client focused and proactive
• Excellent team player/networker
• Strong IT literacy, including Word, Excel and PowerPoint

What We Offer

• Indefinite contract
• Competitive salary, negotiable according to experience.
• 23 working days of vacation (+ 2 long weekends of your choice).
• Your birthday off!
• Incorporation in a multinational company with high professional, economic and financial solvency that leads new, innovative and large-scale projects.
• #Hybrid model

About Craft

To achieve success in the world of global adaptation and production, you need more than just clear processes and smart technology, you need true craftsmen and women – people who care deeply about their clients’ brands and who work tirelessly to drive maximum cost savings for a client while ensuring that each brand’s story remains impactful as it travels around the world. Craft currently employs over 1000 full-time employees, operating in 120 countries with hubs in 17 strategic locations specializing in broadcast/video production, print production, digital production and global translation. While we are wholly owned by McCann World group, we have been purposely established as a truly independent company within the Interpublic Group of Companies.

McCann Worldgroup is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you have a disability, please let us know what adjustments you may need to the recruitment process to perform your best.
#LI-PM2

JOB FUNCTION: Account Management

JOB TYPE: Full-time/Regular

Currency Type: €

Compensation Rate: Annual