Community Coordinator Full-time Job
hace 5 meses - Others - MadridTrabajo detalles
Date: 6 Oct 2023
Location: Madrid, European Union, ES
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
The British Council School Madrid is currently seeking to appoint an outstanding professional as Community Coordinator (BC School Admin Grade H) to support the Admissions department, starting November 2023. This post is being advertised internally as well as externally.
Key Dates
Closing date for Applications: 15th of October 2023 23:59 (Madrid local time)
Shortlisting and Interviews: 16th of October onwards
Please be advised the selection process may include presentations, in-tray and other selection exercises.
Role Purpose
The Administrative/ Community Coordinator works with internal and external stakeholder engagement and operational administration. Responsibilities may include communications, administration, sales, admissions, procurement, events, data management and reporting, support/line management of customer service staff, small/medium project management and other specialist and/or administrative tasks.
This role offers an opportunity to gain experience of many aspects of school stakeholder engagement and operational administration working closely with leadership and management teams. Postholders are likely to be flexible, attentive to detail, service oriented, good at planning and organizing, empathetic and sociable, highly diplomatic, skilled in identifying problems and brainstorming potential solutions, able to adapt to new tools and systems, comfortable working both independently and collaboratively and committed to adding value to the whole school community.
Role context
British Schools Overseas Inspection – 2015, 2018, 2021 – Highest rating in all areas
The British Council School was established in Madrid in 1940, at a time when Europe was facing the challenge of the rise of fascism. The school has always offered a bilingual and bicultural education, underpinned by its objective to develop future citizens with the core values of loyalty, flexibility, resilience, caring and challenge . The school facilitates cultural relations engagement with key target audiences through a high-quality, bilingual and bi-cultural curriculum to a school community of 2,000 children from 2 to 18 years of age. The school is part of the British Council , the United Kingdom's international organisation for cultural relations and educational opportunities worldwide. It is an integral part of their work in Spain and one of their flagship instruments of cultural relations.
The British Council School is a thriving, co-educational day school with superb facilities set on a large, well linked, modern campus. It is one of the most prestigious Schools in Spain, rated as outstanding in every category in its most recent BSO inspections. It achieves excellent results, both in Spanish and UK examination systems, and prepares its graduates to attend universities in Spain, the UK and around the world. Many of their more than 10,000 Alumni students - of both Spanish and other nationalities - have achieved significant professional recognition. The bond between the school and its students lasts a lifetime, thanks to the strong ties that it fosters during school life.
The British Council and the school support a national network of state bilingual schools. School staff lead on training, offer shadowing opportunities and participate in a range of system wide and school specific improvement and development activities.
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
Our teaching staff teach in our modern, purpose built facilities and are supported by a Business Services team who provide our teaching staff with cutting edge ICT equipment and resources as well as outstanding facilities with a caring and effective administrative support. Our bespoke, dynamic CPDL programme ensures staff can offer our pupils an excellent overall experience while at the same time staying up to date with UK and other global practices.
Our intent statement
The British Council School curriculum challenges all pupils to reach their potential. We believe all pupils have the right to an ambitious, rigorous and exciting learning journey and all our pupils experience a deep and broad education inspired by the best of both worlds approach of our bilingual School. Our curriculum provides pupils with the skills, competencies and knowledge to become creative and critical thinkers who are resilient and caring so that they can be successful and valued members of our School community and beyond.
British Council policies, standards and regulations apply to all aspects of this job.
Main accountabilities
This role profile includes generic responsibilities that are common to all School Administrator roles. The balance between areas of work and post specific responsibilities will be assigned and reviewed with the role profile as part of the performance management process while the individual continues in the same position and in the same section of the school. Areas of responsibility may change according to school operational requirements and the need for these key staff to be familiar with all sections of the school and in the interest of their own professional development.
Areas of responsibility and associated duties may include, but are not limited to:
Relationship and Stakeholder Management/ Customer Support
To take part in any other duties contemplated in the National Private Schools Collective Agreement as assigned by the line manager and undertake other reasonable duties related to the job purpose may be required from time to time.
This job description should be seen as enabling rather than restrictive, and may be subject to review.
Person specification
British Council core competencies (sometimes referred to as Core Skills)
Shortlisting and/ or Interview (there may be a task or a short presentation as part of the recruitment process)
Essential
Shortlisting and/ or Interview (there may be a task or a short presentation as part of the recruitment process)
Essential
Shortlisting and/or Interview
Essential
Shortlisting and/or Interview
Essential
Proficient in Spanish or English (spoken and written level C2 in CEFR or equivalent) and English or Spanish (spoken and written level C1 in CEFR or equivalent).
The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Relevant language certifications/experience to be indicated in Application Form and CV. Language Tests may be required. If no certifications are available, employee may be hired conditional to the achievement of the Essential level certification within a 12 month period.
Desirable
English and Spanish language ability to the level of, or a level comparable to, first language communicator (Proficient spoken and written level minimum C2 CEFR or equivalent).
Education
Shortlisting
Essential
A good Bachelor’s Degree, or CFGS/FP2/Equivalent in a relevant discipline or specialty.
Additional job requirements
Proof of Identity requirements/right to work in country:
Candidates are expected to have researched whether they have the right to live and work in the country in which the role is based. Given that our offices have different legal status depending on the work we do in those countries, we recommend that you contact HR in country for additional information on the likelihood of securing a visa. Only at its discretion will the British Council provide support so please check first whether visa support is offered.
Background Checks:
Initial employment with the British Council is subject to a background check. The job undertaken defines the nature of check(s) and assessment applied.
Other requirements:
There are occasional trips and performances locally and members of staff are required to accompany students. Overseas travel sometimes takes place and staff may be asked to accompany groups. Due to the nature of your role, you may be required to work outside school hours during events and performances.
British Council values and behaviours
Shortlisting and/or Interview
British Council Values and Behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process. Our values are:
Open and Committed; Expert and Inclusive; Optimistic and Bold
The behaviours for each values pair can be found on our Intranet SharePoint site for internal staff and at our portal for external applicants.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
Location: Madrid, European Union, ES
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
The British Council School Madrid is currently seeking to appoint an outstanding professional as Community Coordinator (BC School Admin Grade H) to support the Admissions department, starting November 2023. This post is being advertised internally as well as externally.
Key Dates
Closing date for Applications: 15th of October 2023 23:59 (Madrid local time)
Shortlisting and Interviews: 16th of October onwards
Please be advised the selection process may include presentations, in-tray and other selection exercises.
Role Purpose
The Administrative/ Community Coordinator works with internal and external stakeholder engagement and operational administration. Responsibilities may include communications, administration, sales, admissions, procurement, events, data management and reporting, support/line management of customer service staff, small/medium project management and other specialist and/or administrative tasks.
This role offers an opportunity to gain experience of many aspects of school stakeholder engagement and operational administration working closely with leadership and management teams. Postholders are likely to be flexible, attentive to detail, service oriented, good at planning and organizing, empathetic and sociable, highly diplomatic, skilled in identifying problems and brainstorming potential solutions, able to adapt to new tools and systems, comfortable working both independently and collaboratively and committed to adding value to the whole school community.
Role context
British Schools Overseas Inspection – 2015, 2018, 2021 – Highest rating in all areas
The British Council School was established in Madrid in 1940, at a time when Europe was facing the challenge of the rise of fascism. The school has always offered a bilingual and bicultural education, underpinned by its objective to develop future citizens with the core values of loyalty, flexibility, resilience, caring and challenge . The school facilitates cultural relations engagement with key target audiences through a high-quality, bilingual and bi-cultural curriculum to a school community of 2,000 children from 2 to 18 years of age. The school is part of the British Council , the United Kingdom's international organisation for cultural relations and educational opportunities worldwide. It is an integral part of their work in Spain and one of their flagship instruments of cultural relations.
The British Council School is a thriving, co-educational day school with superb facilities set on a large, well linked, modern campus. It is one of the most prestigious Schools in Spain, rated as outstanding in every category in its most recent BSO inspections. It achieves excellent results, both in Spanish and UK examination systems, and prepares its graduates to attend universities in Spain, the UK and around the world. Many of their more than 10,000 Alumni students - of both Spanish and other nationalities - have achieved significant professional recognition. The bond between the school and its students lasts a lifetime, thanks to the strong ties that it fosters during school life.
The British Council and the school support a national network of state bilingual schools. School staff lead on training, offer shadowing opportunities and participate in a range of system wide and school specific improvement and development activities.
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
Our teaching staff teach in our modern, purpose built facilities and are supported by a Business Services team who provide our teaching staff with cutting edge ICT equipment and resources as well as outstanding facilities with a caring and effective administrative support. Our bespoke, dynamic CPDL programme ensures staff can offer our pupils an excellent overall experience while at the same time staying up to date with UK and other global practices.
Our intent statement
The British Council School curriculum challenges all pupils to reach their potential. We believe all pupils have the right to an ambitious, rigorous and exciting learning journey and all our pupils experience a deep and broad education inspired by the best of both worlds approach of our bilingual School. Our curriculum provides pupils with the skills, competencies and knowledge to become creative and critical thinkers who are resilient and caring so that they can be successful and valued members of our School community and beyond.
British Council policies, standards and regulations apply to all aspects of this job.
Main accountabilities
This role profile includes generic responsibilities that are common to all School Administrator roles. The balance between areas of work and post specific responsibilities will be assigned and reviewed with the role profile as part of the performance management process while the individual continues in the same position and in the same section of the school. Areas of responsibility may change according to school operational requirements and the need for these key staff to be familiar with all sections of the school and in the interest of their own professional development.
Areas of responsibility and associated duties may include, but are not limited to:
Relationship and Stakeholder Management/ Customer Support
- Support and proactively develop communication strategies for different stakeholder groups such as:
- Current, prospective and new families (eg school news and events, visits, open days)
- Current, prospective and new Staff (eg HR processes and administrative requirements)
- Ex-pupils and alumni network (eg events, school news, network development, administration duties)
- Share information about the school and school activities
- School section leaders and managers
- Current and prospective staff (eg HR processes and administrative requirements)
- Support dual language English/Spanish communication, including translation
- Development and optimisation of processes and working practices for the abovementioned stakeholder groups
- Planning and administration of internal and external events (e.g. Open Days, parents´ evenings, ceremonies and fairs, performances)
- Planning, support and/or coordination of small/medium projects/new or recurrent initiatives at corporate or School level
- Purchasing equipment or services, contract administration, budget reporting, liaison with suppliers to ensure correct service provision
- Planning and coordination of small/ medium projects and new recurrent initiatives
- Generate reports, prepare statistics and handle data
- Manage paper and digital records and maintain clear and effective paper filing records and digital systems, updating in accordance to approved retention schedules
- Manage business-specific tools (Success Factors/ MyHR, A3, Concur, etc) and other software packages which will improve the efficacy and delivery
- Support and/or management of customer service staff
- Teamwork within the section administration team and across sections of the school
To take part in any other duties contemplated in the National Private Schools Collective Agreement as assigned by the line manager and undertake other reasonable duties related to the job purpose may be required from time to time.
This job description should be seen as enabling rather than restrictive, and may be subject to review.
Person specification
British Council core competencies (sometimes referred to as Core Skills)
Shortlisting and/ or Interview (there may be a task or a short presentation as part of the recruitment process)
Essential
- Managing People Level 1- Supports others. Provides support to less experienced members of the team and is aware of individual differences. Helps colleagues perform tasks and use systems and processes.
- Communicating and Influencing Level 2- Relates communications to circumstances. Displays good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences.
- Planning and Organising Level 2 - Plans ahead. Able to organise own work over weeks and months, or to plan ahead for others, taking account of priorities and the impact on other people.
- Manages Projects Level 2- Analyses project data. Examines project data and performance, reporting on progress and recommending corrective action as needed
- Managing Risks Level 1- Follows good practices. Demonstrates understanding of risk management policies and procedures and record of following them.
Shortlisting and/ or Interview (there may be a task or a short presentation as part of the recruitment process)
Essential
- Experience of working with Microsoft Office tools (particularly Word, Excel and Powerpoint), CRM/client management tools, and transferrable IT skills to be able to use other programmes and applications
Shortlisting and/or Interview
Essential
- Proven recent experience of dealing with internal and external stakeholders
- Experience creating presentations
- Experience working with confidential records/knowledge of GDPR
- Experience managing events
- Customer facing experience in a sales or business context
- Knowledge of the UK National Curriculum and Spanish Curriculum
- Extensive knowledge and experience of School processes and tools relating to providers and current/prospective staff/ families
Shortlisting and/or Interview
Essential
Proficient in Spanish or English (spoken and written level C2 in CEFR or equivalent) and English or Spanish (spoken and written level C1 in CEFR or equivalent).
The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Relevant language certifications/experience to be indicated in Application Form and CV. Language Tests may be required. If no certifications are available, employee may be hired conditional to the achievement of the Essential level certification within a 12 month period.
Desirable
English and Spanish language ability to the level of, or a level comparable to, first language communicator (Proficient spoken and written level minimum C2 CEFR or equivalent).
Education
Shortlisting
Essential
A good Bachelor’s Degree, or CFGS/FP2/Equivalent in a relevant discipline or specialty.
Additional job requirements
Proof of Identity requirements/right to work in country:
Candidates are expected to have researched whether they have the right to live and work in the country in which the role is based. Given that our offices have different legal status depending on the work we do in those countries, we recommend that you contact HR in country for additional information on the likelihood of securing a visa. Only at its discretion will the British Council provide support so please check first whether visa support is offered.
Background Checks:
Initial employment with the British Council is subject to a background check. The job undertaken defines the nature of check(s) and assessment applied.
Other requirements:
There are occasional trips and performances locally and members of staff are required to accompany students. Overseas travel sometimes takes place and staff may be asked to accompany groups. Due to the nature of your role, you may be required to work outside school hours during events and performances.
British Council values and behaviours
Shortlisting and/or Interview
British Council Values and Behaviours are applicable across our organisation, in all roles and at all levels. They are important because they say what we stand for at the British Council and help us to deliver our strategy. We use them to guide our decision making, as well as guiding how we treat one another and the people we work with. These will be assessed in the selection process. Our values are:
Open and Committed; Expert and Inclusive; Optimistic and Bold
The behaviours for each values pair can be found on our Intranet SharePoint site for internal staff and at our portal for external applicants.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
