We are bsport. The place to be!

bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Since we launched in 2019, we have already achieved the following:

• We’ve built a community of over 7 million users
• We have finalized the biggest Series B this year
• Grown our team to more than 160 employees

We’re continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world!

Join us to write the next chapter of your career!

About the role:

As a Branded App Customer Care Specialist at bsport, you’ll be the voice of our brand, providing outstanding support tailored to partners using our branded app solutions. This role is about building strong relationships, empowering customers, and ensuring they get the most out of their branded apps. Your proactive and solutions-oriented approach will drive partner satisfaction and ensure a seamless experience with our platform.

What will be your impact?

• Support Branded App Partners: Promptly and professionally respond to customer inquiries via Intercom and email, offering specialized, solutions-focused support for branded app-related needs.
• Branded App Expertise: Leverage deep knowledge of branded app functionality to resolve issues efficiently and help customers maximize its potential.
• Collaboration and Documentation: Partner with cross-functional teams to address customer concerns, ensure smooth branded app operations, maintain detailed interaction records, and continuously improve the service experience.

You’d be a great fit if you have:

• Native-level English and proficiency in another European language (additional languages are a plus).
• Excellent communication skills and a customer-first mindset.
• Prior experience in customer support or a similar role (experience with Intercom or similar platforms is a plus).
• Strong multitasking skills, effective prioritization, and adaptability in a fast-paced environment.
• A passion for technology and familiarity with mobile app solutions (a bonus!).

Diversity is one of our most valuable assets, and we are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply—curiosity, adaptability, and a willingness to learn are just as important to us as specific skills.

Please provide your CV in English.

What We Offer
Our benefits package is thoughtfully crafted to ensure you feel valued, supported, and empowered. We also offer ample career growth opportunities through continuous learning, & mentorship. Plus, we’re continuously enhancing our offerings—exciting new perks are on the way!

Attractive compensation package
Competitive base salary, performance-based bonuses, and equity options, aligning your success with the company’s growth!

Career growth and development:
Fast-track your career growth with personalized development and trainings.

️ Relocation package
Comprehensive relocation package available to ensure a seamless transition, if needed!

Diverse & global team
Work alongside a multicultural, international team that celebrates diversity and creativity.

Work-Life harmony
Enjoy the flexibility of a hybrid model, with remote days to support your work-life balance.

Say goodbye to homesickness
Work remotely from abroad for up to 3 weeks each year.

️ Comprehensive health coverage
We’ve got you covered with fully-funded health insurance, so you can focus on what matters most.

Paid sick days
Feel supported with paid sick leave, because your health and well-being come first.

Exclusive fitness perks
Stay active with a specially negotiated gym plan, tailored for you.

Team building & sports activities
Exciting team-building, after-work gatherings and sports initiatives designed to inspire and energize.