Date Posted: 2024-11-01 Country: Switzerland Location: Route de Moncor 12, 1701 Fribourg, Switzerland
Role Summary The Billing and Dunning Manager will oversee all billing processes and accounts receivable collections to ensure accurate, timely payments from clients across Switzerland. This role is essential for optimizing cash flow, maintaining strong customer relationships, and ensuring compliance with Swiss regulatory standards. The ideal candidate will possess excellent organizational skills, a proactive approach to collections, and a deep understanding of Swiss billing requirements. Key Responsibilities
Billing Operations Management:

• Manage end-to-end billing processes, ensuring accuracy and timeliness for invoicing elevator installations, maintenance contracts, and repair services.
• Verify all billing data for compliance with Swiss Code of Obligations, VAT regulations, and internal company policies.
• Coordinate with sales and operations teams to validate all billing details and ensure accuracy based on client contracts.

Dunning and Accounts Receivable Management:

• Develop and execute dunning strategies to follow up on overdue accounts, including timely reminders, payment negotiations, and escalations when necessary.
• Oversee accounts receivable aging reports to monitor outstanding balances and identify accounts requiring follow-up.
• Maintain proactive communication with clients across Switzerland to resolve billing questions, ensuring high customer satisfaction.

Swiss Regulatory Compliance:

• Ensure all billing and dunning activities comply with Swiss Code of Obligations, VAT requirements, and other industry-specific regulations.
• Stay updated on Swiss legal requirements impacting billing and collections and implement necessary adjustments to stay compliant.

Reporting and Analysis:

• Generate monthly and quarterly reports on billing accuracy, collection performance, and outstanding balances, with an emphasis on Swiss accounts.
• Provide management with insights into trends and metrics, offering suggestions for cash flow improvements and overdue account reductions.

Process Improvement:

• Identify areas for improvement within the billing and dunning process, implementing best practices to increase efficiency and reduce outstanding balances.
• Collaborate with IT and finance teams to optimize ERP systems and support automation or process improvements.

Team Leadership:

• Manage and mentor the billing and collections team, providing training on best practices and ensuring adherence to Swiss standards in billing and dunning.
• Conduct regular check-ins and provide feedback to ensure a high level of performance and customer focus.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Fluency in German, English & French
• Proven experience in billing, accounts receivable, or credit management, ideally within the elevator, construction, or industrial sector.
• Strong knowledge of Swiss regulatory requirements, including the Swiss Code of Obligations, VAT compliance, and Swiss billing formats (e.g., QR-bills).
• Proficiency in ERP and accounting software, with advanced skills in Microsoft Excel.
• Strong organizational skills, with attention to detail and ability to manage multiple accounts effectively.

Application Process Interested candidates should submit a resume and cover letter detailing their experience with Swiss billing and dunning practices, language proficiency, and customer service skills. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.