80 % - 100 % Winterthur / Smart Working

Demand Management Officers are responsible for capturing all demand from the Entities (insurance companies belonging to AXA Group). They help to categorize the demand and identify if a GO (Group Operations, the AXA Group technology provider) Product is available, or a new solution is needed.

They ensure relevant scoping is performed and pass the demand packages to the correct teams and they own the final proposals.

Demand Management Officers oversee the demand planning activities, ensuring resources are available, helping to manage conflicting priorities and ensuring funding is in place and approval to proceed.

Demand Management Officers own the overall Demand Management process, monitor demand implementation progress and communicate with stakeholders to ensure effective delivery of IT solutions.

We are looking for a skilled and motivated person managing the demand from AXA Switzerland towards Group Operations as part of an experienced team in Winterthur.

Your contribution

Demand Intake and Scoping

• Capture the business demands and have an overview of all demand for entities in their scope
• Ensure business needs and priorities are understood to support the business strategy.
• Work closely with the Account Manager, Product Business Partners, Integration Experts and Project Managers when needed to ensure pre-scoping is performed to identify if existing products are available, or if a new solution is required.
• Working closely with the Product teams and other relevant GO teams, the Demand Management Officer is accountable for the scoping and the engagement regarding demand towards the Entity. For all non-standard requests that require transversal coordination, the Demand Management Officer collects inputs from the various contributors and orchestrates the overall delivery.

Demand Planning

• Manages the Entity project Portfolio
• Requests the necessary resources to meet the demand.
• Helps with portfolio prioritization – from an Entity perspective.
• Helps address any competing, or conflicting demands.
• If the demand is significant enough to become a project, formally adds the project to the Global project portfolio.
• Intermediates with GO Project Management for resource allocation.
• if no Project Managers is assigned, the Demand Management Officer ensures funding is approved before proceeding with the next steps.

Delivery, Monitoring & Reporting

• Owns the Demand Management Process and ensures all defined steps are followed appropriately.
• Monitors and reports on the demand portfolio and ensures effective closure – providing required information to Market Head, Account Manager, PBP... – to be shared in relevant governance with the Entity (Project Review Board where instated)
• When informed that a Product enhancement, or feature request is added to the Product lifecycle timeline and therefore not to be delivered immediately, ensures the information is passed back to the requestor.

Your capabilities and talents

Experience

• At least 2 years of professional experience in a similar role
• Solid IT background
• Relevant Demand management experience
• Experience of working in a global Organization

Business and functional skills

• Have a good understanding of the Demand Management process and any supporting processes.
• Where relevant, a good understanding of insurance business needs/challenges in the short and long term
• Client focused and service minded with sound business thinking.
• Build up a sound knowledge of GO Product structure, Technology and Data roadmap, objectives, organization, and policies.
• Solid understanding of GO Operations activities project / program delivery and a good overview of GO Programs and inter-dependencies.
• The ability to learn fast, stay current and have a basic technical understanding of the Products.
• Ability to understand cost of ownership and the Product pricing model

Interpersonal skills

• Strong communication and presentation skills, with an ability to communicate plans, requirements and process.
• Capacity to speak up assertively and put clear expectations on the table in the interest of all stakeholders
• Strong team player, including ability to work in multi-cultural team with limited or no hierarchical structures amongst them.
• High motivation and ability to work under pressure and autonomously.
• Very good level of English and fluent in German.

Leadership skills

• Focus on delivering simplification and efficiency.
• Capacity to take ownership towards concrete results with a hands-on and pragmatic attitude.
• High level of personal accountability and strong commitment

Strategic Vision

• Need to understand the GO vision & goals regarding Product families and understand the Entity strategic direction

AXA is becoming a sustainable tech-led company and at AXA Group Operations, we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

Your future workplace

Winterthur, Switzerland