Your Contribution

Are you passionate about innovation and ready to make a real impact in the world of innovation management? We're looking for a proactive and enthusiastic Customer Success Manager to join our team in Nuremberg. As a key member of our Customer Success department, you'll play a pivotal role in fostering client relationships, optimizing operations, and driving innovation within organizations using our cutting-edge ITONICS platform.

Your Day-to-Day Tasks

• Understand Customer Needs: Unlock innovation needs, objectives, and customer use cases to ensure the ITONICS platform is effectively leveraged to achieve customer goals
• Drive User Adoption: Support clients in fostering user adoption and managing change within their organizations to ensure high satisfaction, impact, and retention.
• Lead Strategic Meetings and Workshops: Facilitate engaging meetings and workshops and provide actionable plans to drive business value and empower clients to lead internal change programs.
• Build Strong Relationships: Serve as a trusted advisor to key stakeholders, evangelizing ITONICS capabilities while collaborating with the account management team to identify and position upsell opportunities.
• Deliver Exceptional Customer Experiences: Collaborate with cross-functional teams to provide an outstanding customer journey.
• Innovate Innovation: Be(come) an expert in innovation management to identify opportunities for enhancing our offerings and methodologies.

Your Skills & Qualifications

• Innovation Expertise: Demonstrated interest and experience in innovation, foresight, and growth, supported by academic or professional training in these fields.

• Communication Excellence: Exceptional written and verbal communication skills, with the ability to engage senior management and C-level executives in both German and English.

• Project Management: Proven project management skills to drive operational efficiency and effectiveness while meeting time, quality, and cost objectives.

• Analytical Problem-Solving: Strong analytical mindset with a solution-oriented approach and a “get-things-done” attitude.

• Tech-Savvy Mindset: A genuine interest in the software industry and the ability to effectively communicate with software engineering teams.

• Collaborative Spirit: Positive, collaborative, and inspiring personality with a passion for working in multicultural environments.

• Professional Experience: For senior roles: At least 5 years of professional experience in innovation management, consulting, customer success, or related fields.

• Adaptability and Creativity: Flexibility, team spirit, resilience, enthusiasm, creativity, and a good sense of humor.

Why us?

Our Customer Success team works with organizations that have innovation in their DNA. Our customers are trailblazers when it comes to striving for better and pushing the boundaries of what is thought possible. This purpose is our motivation. We help them implement and pursue a cutting-edge 21st-century innovation management system.

Having worked with organizations across all industries and sizes, we know how to design tailored innovation management processes and grow their value with our software. We combine extensive industry experience and top-notch thought-leadership to accelerate our clients’ innovation processes and ensure they deliver new business value quickly and continuously.
Do you want to help organizations innovate? Then this job is just right for you. Apply for this job

About us

ITONICS is a leading provider of SaaS innovation solutions, empowering organizations to anticipate and shape their futures. Our Innovation OS combines +15 years of specialist experience in end-to-end innovation management with cutting-edge technologies to streamline how global businesses manage, scale, and execute their growth strategies. With more than 150 experts worldwide, we support innovation leaders such as adidas, Johnson & Johnson, Toyota, Mondelez, Siemens, and KPMG. Our diverse, high-performing teams across inspiring global locations thrive on a culture of collaboration, bold thinking, and continuous growth. We’re not just building a platform; we’re shaping the future of innovation.

ITONICS is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We are dedicated to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability. ITONICS offers competitive salaries benchmarked against international industry standards. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for recruitment and employment applications.

For more, visit our careers page.