Customer Support Analyst (English & German Speaking) – Cork, Ireland

If you would like to discuss this vacancy further or to discuss your career options in confidence, please send your profile to Niamh at ncornally@berkley-group.com

An IT company in Cork is now looking for a permanent Customer Support Analyst.

The Job:

• The Customer Support Analyst answers inbound calls and emails from customers requesting service for issues affecting their hardware environments.
• Determines entitlement of new and existing customers to set service expectations.
• Enter all necessary information into the ticketing system, ensuring appropriate next steps are completed before progressing to the next incoming request.
• Coordinates with over fifty global field engineers, communicating customer problem and tracking of all steps until resolution.
• Reporting and special projects as assigned.

Have you:

• 1+ years successfully interacting with customers over email, phone, and chat
• Comfortable working in a KPI structured environment, meeting and exceeding Customer Expectations
• Analytical approach to investigating, and understanding how PPT products work
• Organizational time management in setting priorities, adherence to scheduled activities, and timely responses to customers

This is an excellent opportunity to join an established company as it expands its Irish operations. There are career progression opportunities. This is a permanent full-time role with excellent salary and benefits package.

Berkley Business & Technology is a specialist consultancy, recruiting professionals for organizations throughout Ireland, UK & Europe; for more information go to www.berkley-group.com.

Job Types: Permanent, Full-time

Salary: €32,000.00-€35,000.00 per year

Benefits:

• Company pension
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cork, CO. Cork: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you fluent in both English and German?

Work Location: In person