Posting Date: 6 Dec 2024 City: Cagliari Location: Cagliari, IT, 9125 Contract Type: Permanent Division: Marine South West Europe Region Level of experience: Junior RINA is currently recruiting for a Business Support Advisor - Marine to join its office in Cagliariwithin the Marine South West Europe Region Division. Mission

A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations. Key Accountabilities

1. Customer Data Management (if needed):

• Create and maintain accurate customer records in the database.
• Ensure that customer information is up-to-date and complete.
• Handle customer inquiries related to account information and updates.

2. Offer Management:

• Collaborate with business development teams to insert offer in the internal system
• Provide customer with complete and accurate offer documents

3. Contract and Customer Order Processing:

• Manage and update contract, ensuring accuracy and completeness.
• Receive and process customer orders, ensuring accuracy and completeness.
• Coordinate with relevant departments to fulfill orders in a timely manner.
• Update customers on order status and expected delivery dates.

4. Invoicing (if needed):

• Generate and issue invoices to customers based on sales orders or service agreements.
• Verify the accuracy of invoice details, including pricing and quantities.
• Handle invoice-related inquiries and discrepancies.

5. Payment Processing (if needed):

• Monitor and track customer payments.
• Coordinate with the finance department to ensure timely and accurate payment processing.
• Address payment-related inquiries and issues.

6. Timesheet Management (if needed):

• Remind technical staff to submit accurate and timely timesheets for each project.
• Ensure timesheets are completed in accordance with company policies and client requirements.

7. Customer Communication:

• Communicate with customers to provide information about products, services, and order status.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Send out communication regarding invoices, payment reminders, and other relevant updates.

8. Problem Resolution:

• Identify and address customer concerns, working collaboratively with other departments as needed.
• Investigate and resolve billing discrepancies or disputes.
• Ensure a high level of customer satisfaction through effective problem resolution.

9. Compliance and Documentation:

• Ensure compliance with company policies and procedures in customer interactions.
• Maintain accurate and organized records of customer communications, transactions, and invoices.

Education High School Diploma/GED in Business Administration Finance Management Bachelor’s Degree in Other Qualifications

• Fluency in English and French is a must

• Proficiency in administrative and data analysis, with strong problem-solving skills

• Strong organizational skills and attention to detail

• Ability to work collaboratively in a team and to adapt to new environments

• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders

• While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage

• Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers

• Basic computer skills are necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools

Competencies

• CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
• EARN TRUST - Take everyone's opinion into account and remain open to diversity
• PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
• MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
• PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
• BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
• MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
• ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
• THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project’s technical, environmental and safety - and sometimes also economic and financial - sustainability.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.