Poste

Full—time position 40 hours per week contract Start date 01.11.2024 until minimum 31.12.2024 or 15.01.2025

Missions

MISSION As seasonal support, you will assist the Louis Vuitton team in our store in Globus (Zurich) in delivering the best experience to our clients during the busy Christmas & New Year period. In this non-selling role, you will be responsible to facilitate and elevate the client’s journey through the store by animating the in-store welcome and waiting time, effectively determining the client’s needs and offering assistance with directions or information, offering drinks and maintaining displays as well as a strong store appearance and tidiness in general. You will support the sales team with gift wrapping, product search or by being a “runner” between shop floor and stock rooms in case of need, for instance during or after client appointments. You will partner with the managers and client advisors on duty to set a positive tone for the entire experience a client will have while they are with us and through this you will be essential to bringing the Louis Vuitton Promise to life.
ROLE & RESPONSIBILITIES

• Welcoming clients with the highest degree of courtesy and professionalism, providing an excellent first impression of our brand to all visitors
• Effectively determining client needs and providing direction towards the relevant departments or people inside the store
• Supporting the management team on duty in effectively managing and animating waiting time and client flow by using digital wait list tools and ensuring smooth client communication
• Serving drinks to clients
• Tidying up around the store and maintaining strong visual standards throughout the day
• Wrapping, running and packaging assistance to the sales team
• Collaborating with the store team at large to create a seamless client experience in line with the Louis Vuitton Promise and brand standards

Profil

This is a perfect opportunity for anyone looking to gain a first luxury industry experience who has a passion for team work, operational excellence as well as a high level of agility. The ideal candidate will be a proactive individual with a service mindset as well as a high level of physical and mental resilience that allows them to thrive in a fast-paced environment. You must be at ease with light physical labour (carrying boxes/product), multi-tasking and comfortable to work with different kinds of IT tools. Impeccable grooming and communication skills are a requirement, as is fluent German and a good grasp of English. The ideal candidate must be available full time (40 hours per week) in December, working 5 days à 8 hours including some (not all) Saturdays. Please only apply if this working pattern is feasible for you for the entire duration of the contract, including Christmas and New Years weeks (excluding other public holidays during this period).