Private Cloud Support Specialist (f/m/d)

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations Managed services CSP group ensure Private Cloud Enterprise solution is operational and we do Monitor/ Operate / Administer. Team does the day to day operations for the solution and help meet the committed service levels.

In this position as Private Cloud Support Specialist you will

• Attend daily standups/scrums.
• Respond to service alerts and take remedial actions.
• Follow Change Management processes and procedures.
• Resolve customer’s issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Lead service restoration/incident resolution during MIs (major incidents).
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

If you are…

• A team player good at partnering, innovating, and making things happen – Good start, you are aligned to our core values!

If you show these fields of Education, Skills and Experience:

• Bachelor’s degree in engineering (or equivalent).
• Minimum 7 years of relevant experience in Enterprise Managed Service environment for Tier 2 Engineer.
• Certification on the latest track like VMware VCP/vSAN, ITIL is an advantage.
• Flexible to work in 24/7 support environment.
• Swiss Security Clearance is a must have.

Technical Skills VMWare:

• Advanced skills/experience in the following VMware components:
  • Admin, Operate and Manage vSphere Datacenter.
  • ESXi and vCenter upgrades.
  • ESXi command line interface.
  • vCenter HA, DRS, and other cluster features.
  • Virtual Machine operations and configurations.
  • vSphere Performance Monitoring and Performance Chart.
  • vSphere Networking, Standard Switch, Distributed Switch (VDS).
  • vSphere Storage.
  • VMware SRM and vSAN.
  • VMware NSX.
  • VMware Cloud Foundation.
• Advanced understanding of Linux, DHCP, DNS, Active Directory/LDAP, NFS technologies.
• Expert on one or more infrastructure components - Compute, Storage (iSCSI & FC), Network.
• Understanding of Docker containers.
• Understanding of scripting (Shell, Python, VMware PowerCLI).
• Basic understanding of cloud management tools such as OpsRamp, Logz.io, Aruba Fabric Composer, Morpheus.

Additional/Non-Technical Skills:

• Excellent communication skills.
• Ability to work in a cross-functional team.
• Understanding of CI/CD and DevOps methodologies.
• Ability to work in a fast-paced, iterative environment.
• Ability to influence and drive change.
• Ability to provide technical leadership
• Business fluency in English and German language is a must have, French is beneficial

Join us and make your mark!

We offer:

• Competitive salary and extensive benefits package
• Work-life balance (flexible working time and hybrid workplace model, 25 vacation days, four HPE Wellness-Fridays, up to six months paid parental leave)
• Support for education, training, and career development
• Diverse and dynamic work environment

HPE is:

• Ranked 19th on Fortune’s 2022 list of 100 Best Companies to Work For
• Ranked 7th on Newsweek’s list of America’s Most Responsible Companies 2022
• Named a Best Place to Work for Disability Inclusion for the sixth year in row
• Named one of the 100 Best Large Workplaces for Millennials in 2021
• Recognized as one of the Best Companies for Multicultural Women by Seramount

Want to know more about it? Then let’s stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#switzerland #operations, #servicesandsupport

Job:

Services

Job Level:

Expert

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.