Are you a proactive, tech-savvy, and results-oriented professional with a passion for the e-commerce industry? Carts Guru, the leading all-in-one marketing automation software for e-merchants, is looking for a talented Account Manager to join our dynamic team in Barcelona.

Company Overview

Founded in 2017 in Barcelona, Carts Guru has rapidly grown into a successful scale-up with a global presence, serving customers in France, Spain, the USA, and beyond. With Carts Guru, e-merchants can combine the power of emails, SMS and funnels into cohesive campaigns, maximising ROI.

Your Role

As an Account Manager, you will be at the forefront of our client relationships, ensuring our customers receive the highest level of service. Your responsibilities will include:

Collaborating closely with the Account Executive during the Free Trial, to understand clients needs and elaborate an adapted strategy

Building and nurturing trust-based, one-to-one relationships with your clients

Providing valuable insights and recommendations to empower your customers

Offering training to make clients self-sufficient in utilizing our services

Onboarding new accounts and activating existing accounts, by pushing new features

Managing end-to-end relationships with clients, including support and service

Conducting regular reviews with clients to ensure their needs are met

Negotiating contracts, renewals, and promoting Carts Guru in a competitive marketplace

Identifying and developing new revenue generation opportunities with existing clients

Reporting directly to the Head of Customer Success

Qualifications:

3-4 years of minimum experience as an Account Manager, Key Account Manager, or Sales Account Manager in the tech industry, specifically in the French market

Native level of French is required (the job is 100% in this language ), and professional proficiency in English. Spanish will be considered as a plus

Hubspot experience is a must

Soft skills required:

Agility, autonomy, and strong organizational skills

Fast-learning mindset and tech-savviness

A winner's mindset, dedication to contributing to the company's growth

Excellent communication skills

Proactivity, dynamism, and attention to detail

Strong verbal and written communication skills

Ability to manage multiple projects simultaneously

Problem-solving and effective communication skills

What We Offer

Competitive compensation with achievable goals, including a base salary and bonus plan

Opportunity to work for an industry leader with international recognition

Hybrid work model with a prime office location in Barcelona (3 days at the office and 2 days working from home)

Comprehensive medical care insurance with Adeslas complete (including dental coverage). In case you have family we have a special discount for them too!

Recruitment Process

Initial phone screening with our HR team to discuss your qualifications, experience, and alignment with Carts Guru's values

A comprehensive interview based on your profile. This stage will delve into your technical skills and your potential fit within our team

A Case Study to assess your ability to handle real-world scenarios and your alignment with our client-centric approach

A concluding interview with our Head of Customer Success to evaluate your overall fit within the organization and alignment with our long-term goals

We look forward to getting to know you better and exploring the opportunity for you to join the Carts Guru team. Your skills and expertise are essential to our continued growth and success. We encourage you to take the next step and apply for this exciting role. We can't wait to embark on this journey with you. Best of luck with your application!