Job Description Summary

As Admin Operations Iberia in the Customer Service Technical Service you will be responsible for the administrative management for our technical service in Iberia.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Our vision for Technical Services at BD

The BD Technical Services organization delivers innovative, high-quality support and services to our customers through empowered and highly skilled teams. As a trusted partner, we help our customers to improve patient outcomes every day.

About The Role

As Admin Operations Iberia you will be responsible for the administrative management for our technical service in Iberia.

Main Responsibilities Will Include

• Promote service products to our customers and work to establish strong relationships and a thorough understanding of their needs.
• Gather information on daily repair, training and deployment activities.
• Analyse and capture relevant data as requested, detailing areas of improvement, trends and other necessary analysis.
• Generation, adaptation, and review of service contracts in coordination with relevant departments.
• Establish effective relationships with internal and external customers in an excellent manner.
• Effectively manage spare parts and perform detailed stock inventory checks.
• Support work order reviews, interface, and dispute drafts through ServiceMax, LOTS or any successor system.
• Alignment with other teams (Warehouse, Logistics, Field, etc.) regarding the management of DB owned instrument and spare parts requests.
  
  

About You

• Experience in a similar role
• Knowledge of office 365
• Experience with CRM (Salesforce serviceMax is a plus)
• Intermediate english level
• Fluent Portuguese is a plus
  
  

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

ESP San Agustin del Guadalix

Additional Locations

Work Shift