Team: Professional Services

City: Frankfurt

Country: Germany

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Looking for an opportunity to innovate? Interested in consulting? Come help us change how Quality information, content, and processes are managed in Life Sciences. Veeva’s Vault Quality suite is a single authoritative source, enabling greater visibility and control. Vault Quality enables organizations to modernize quality management, assuring quality while driving compliance and operational innovation. We are looking for Consultants with Life Sciences experience and a passion for helping customers optimize their quality data and document management operations in the cloud.

As a key member of our Professional Services team, you will be evangelizing our mission and will work within a project team to lead small and midsized (SMB) life sciences customers through the implementation of Veeva’s Vault Quality Suite. We do this with a focus on speed and innovation. You’ll also collaborate closely with our other Veeva teams (within and outside of Professional Services) to help innovate and improve our project delivery and lead our customers to success.

This is a remote position. Opportunities are available working across the EU for this role. What You'll Do

• Participate in projects at life sciences companies designing and deploying Quality systems
• Execute workshops and support customer discussions of the Vault Quality suite (Vault QMS, Vault QualityDocs, Vault Training, Station Manager, Validation Management, and LIMS)
• Lead workshop preparation and delivery, requirements gathering, configuration, validation, and customer training
• Gather customer functional and technical requirements to support business processes; translate requirements into system configuration and implementation
• Support project management activities such as status reporting, timeline oversight, and resource management
• Ensure customer success from beginning to end of the engagement life cycle

Requirements

• Understanding of Quality processes in Life Sciences and the relevant compliance considerations and/ or understanding of the principles of Content Management
• Experience implementing Document or Quality Management systems for life sciences as a consultant or IT representative
• Knowledge of Quality operations within the Life Sciences, Pharmaceutical, Biotech, Medtech industry, and/or equivalent
• Ability to translate technology to the business or end-users
• Ability to act with speed to understand business requirements and a willingness to “roll up your sleeves” to design and implement a solution
• Exposure to life sciences compliance and computer systems validation requirements
• Ability to travel approx 30-50%

Nice to Have

• Understanding of Computer Systems Validation
• Understanding of Learning Management Systems and GxP training needs and regulations
• Understanding of LIMS
• Proven track record leading high-impact global system implementation programs as a consultant, business or IT lead, and/or business sponsor Direct experience with Quality Management, Learning Management, Content Management, and/or Laboratory Information Management systems (for example, Veeva Vault, EtQ, TrackWise, OpenText,
• Point, Documentum, FirstDoc/FirstPoint, NextDocs, Compliance Wire, Cornerstone, LabVantage)
• Life science, computer science, or related degree
• SaaS/Cloud experience
• Experience in services delivery management and/or systems implementation

#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.