The Client Service Manager will have the following main responsibilities:

• Lead end-to-end projects for key international clients, from initial briefing to final presentation, dealing internally with the project management team and leading the client conversations.
• Collaborate with the creative advisors team to analyze data, uncover actionable insights, and develop impactful recommendations that drive client success.
• Craft compelling narratives and visually engaging presentations that showcase Ipsos's thought leadership and deliver impactful insights to clients.
• Present results with impact to clients when possible. Become an expert in advertising research, learning Ipsos methodologies, narratives and approaches to be seen as a trusted creative advisor for the clients.
  

The desired skills and experiences to become a client service manager:

Essential:

University degree preferably in marketing/market research, social sciences, communication sciences or similar

Minimum 5 years of professional experience within market research agencies

Strong market analysis skills, from data to insights

Excellent English skills

Manage multiple projects, liaise with a variety of different internal and external contacts.

Ability to deliver outstanding attention and services to the client.

Curiosity, proactivity, and entrepreneurship spirit

Collaborative and supportive mindset

Desirable

International minded and multicultural oriented with strong interpersonal communication skills

Passion for creativity, advertising, touch points, media, digital with professional experience in the domain

Other languages than English are an advantage.

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years . With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!

The Creative Excellence Service Line helps our clients attain best-in-class advertising that drives business results. We do this by aiding Creative Development (help with creating advertising), Creative Assessment (help with assessing advertising and providing guidance to improve it) and Creative In-Market (ad tracking once the advertising is launched).