Air Logistics Customer Care is part of a team in the Customer Care Center responsible for coordinating transport activities

Your Role

Stage Level for CCL daily job Deal with customer onboarding and implementation to ensure to transfer customer requirements into KN systems so that Operational Care & Global Services are clearly informed about deliverables  Qualify customer inquiries and provide quotations within corporate guidelines for pricing, up-selling, and requisite follow up and closure

Your Responsibilities

Manage the monitoring of customer shipments in order to provide with proactive updates to customers and with problem solving (by collaborating with other stake-holders) in anticipation of a customer complaint

Your Skills and Experiences

• Great analytic and organization skills
• Good knowledge of English
• Persuasive

About Kuehne+Nagel

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Chiara Oglino

chiara.oglino@kuehne-nagel.com