Position

The Operations Manager , based in the Loro Piana Store in Geneva , supports the Store Manager in all the activities related to Store Operations, such as stock management, logistics, cashiers, training coordination, store staff planning and store maintenance.

Job responsibilities

• Store Operations

Maintain constant communication with EMEA Retail Operation Team, Store Management, staff, and vendors to ensure proper operations of the store

Coordinate all the activities related to flagship store operations that is not sales activities

Analyzes the store operation procedures and take an action on possible optimization of the processes

Support the store manager in the organization of the daily morning briefing

• Stock Management

Coordinate the stock team in maintaining accurate and complete inventory of company product, materials, supplies, equipment and tools under his/her control and necessary for efficient job related operations.

Review with the stock manager all the logistic and product moving activities and ensure everything is done smoothly

Coordinate the picking in store activities for the e-shop and ensure all the monthly KPIs are match

• Cash Procedures and Cashier Operation Management

Coordinate the cashier’s procedures

Support the training of new process and align the team on new legal rules

Train the casher team in the selling galateo process, ensure there are performing with company luxury standard

Be Brand Ambassador in managing Customer Reclaim and After Sales guidelines

• Store Administration

Coordinate all the activities of the store Back office

Ensure the administrative activities are done with the Company Guidelines

Ensure the store routine maintenance activities are done in respect of the Italian law

Travel and expenses management

Uniform and Clothing Management

Profile

Profile

• Min. 5 years in a managerial role in Operations
• Strong analytical skills
• Strong attention to detail
• Luxury touch
• Solid communication skills
• Fluent in French and English

LORO PIANA
MAISON

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.