We are looking for an applicant for a permanent position to support our team in Kreuzlingen | Switzerland as soon as possible as a

Installation Technician | Customer Service Manager (m/f/d)

Your responsibilities

Diverse & exciting

• Implementation of installations, initial setup and certification of DILAX products and systems regarding hardware and firmware products for customers in Switzerland
• Coordinative project management of bus and rail projects, both new build and service projects
• Customer support in the customer service environment for ongoing service orders and in 1st and 2nd level support
• Organization and implementation of customer training courses
• Creating customer and project-specific technical documents in collaboration with internal departments such as development (hardware & software), quality management and product management
• Technical sales support in preparing offers
• Collaboration on internal improvement projects

Good qualities

that you bring along

• Successfully completed technical training
• Experience in carrying out customer projects for installations and set-ups (hardware & firmware)
• Experience in customer support and in the solution-oriented handling of customer complaints
• Strong customer and service orientation, structured and independent way of working, high level of commitment and reliability as well as open in communication and ability to work in a team
• Class B driving license and willingness to travel at domestic and international level
• Very good written and spoken German and good English skills, knowledge of Italian and/or French is a plus

Our offer

to you

• Flexible working hours through flexitime and home office option
• 28 vacation days and a permanent employment contract
• A secure job in a sustainable industry
• Open, trusting and appreciative working atmosphere, casual dress code, "you" to the management and a comprehensive onboarding program
• Good location in Kreuzlingen (within walking distance of Kreuzlingen train station)
• International cooperation in a continuously growing company
• Free coffee&tea are of course also available :-)

What is the next step?

Submit your application!

If you think “Yes, that's me!”, please email your complete application to career@dilax.com stating your desired salary and the earliest possible starting date.

Let’s get things moving!