Manager Customer Service

Location: Basel, CH Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Professional Requisition Id: 3327

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

At Jet Aviation, our mission is simple: to deliver the pinnacle of luxury and excellence in aviation. You’ll play a key role in shaping unforgettable customer experience while building and leading a dedicated team. As Manager Customer Operations & Services you will oversee all aspects of customer operations, including aircraft handling, customer and employee events, customer retention, quality control, environmental, health and safety compliance.

Your mission

• Create Experiences: oversee all customer-related activities and ensure smooth operations as well as exceptional customer experience.
• Team development: mentor, develop, and inspire a team of professionals, ensuring they have the training and tools to succeed, while drive engagement through recognition, coaching and team building activities.
• Stakeholder management: support and engage with local senior management to develop and maintain customer experience events and local employee events.
• Strategize & Innovate: Develop customer service strategies that elevate satisfaction and loyalty.
• Collaborate & Optimize: Partner with local airport authorities and internal teams to enhance the overall customer journey.
• Drive Performance: manage budget, track KPIs, conduct competitive analysis, and implement improvements to exceed targets.
• Champion Safety: lead by example, ensuring compliance with safety and environmental regulations.

What we offer you

• An exciting and challenging role in a dynamic environment
• Various opportunities for professional and personal development
• Chance to work on exciting, high-profile projects
• A motivated and cheerful team that looks forward to working with you
• Our events are great! We also have lots of fun together outside of working hours

Minimum Requirements

• Bachelor's degree or an equivalent degree in the field of hospitality, hotel management or aviation background.
• Minimum 3-5 years leadership experience in luxury, hospitality, or aviation sectors.
• Exceptional leadership skills.
• Excellent communication skills and the ability to build relationships across all levels of an organization.
• Commitment to exceeding customer expectations at every touchpoint.
• Proven ability to manage budgets and performance metrics.
• Fluency in English (written and spoken).
• Flexibility to work shifts or adapt to duty requirements.

Ready to elevate your career? Apply now and join a company where your leadership can truly make a difference.