Duties

• Verifies customer eligibility, reviews and verifies applications for completeness and accuracy of information.
• Receives payment and provides change for service fees. Accurately maintains change funds. Maintains all automation requirements associated with special events. Updates customer files with new information.
• Verifies all customer data transactions for accuracy. Provides guidance to questions regarding changes/updates of assigned programs.
• Maintains office-filing system, assists with funds control, data entry and credit card processing at various events. Reviews validity of application and maximum distribution of forms.

Requirements

Conditions of Employment

• Direct Deposit and Social Security Card is required
• Meet qualification/eligibility/background requirements for this position.
• A probation period of one year may be required.
• Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation.

Qualifications

Demonstrated work experience performing the duties listed below (Note: Work experience must be equivalent in difficulty to the NF-01 level).

• Receiving payment & providing change to customers.
• Creating and maintaining customer files and/or an office filing system.

Education

This job does not have an education qualification requirement.

Additional information

Manual Applications:

• If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than noon (European Time) on 12/09/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.

Allowances, Incentives, and PCS Costs:

• Payment Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
• Allowances, differentials, or incentives are not authorized.
• Employment Overseas provides a lot of additional benefits & entitlements, for information click johan.z.swindler.naf@army.mil
• Applicants must comply with the Exceptional Family Member Program, for information click here

Please check out our Applicant Information Kit:

• It contains additional information applicants may find useful when applying for our jobs. (To view kit, click this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf). (If URL does not work, copy and paste the URL into browser).

Other:

• Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
• Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
• Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.

Overseas Employment Eligibility

• U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
• In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.

• Benefits

  Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The following documents must be submitted with your application:

• Resume

The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:

• Cover Letter
• DD-214/ Statement of Service
• Licenses, certifications, training transcripts
• PCS Orders
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action

Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.

• Benefits

  Review our benefits

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  The following documents must be submitted with your application:

  • Resume
  
  
  Optional: Job Application (DA Form 3433) will be accepted in place of a Resume.
  
  The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  • Cover Letter
  • DD-214/ Statement of Service
  • Licenses, certifications, training transcripts
  • PCS Orders
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action

How to Apply

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): O5NAFHU-24-12623197. Announcement closes at 11:59 PM Eastern Time on 12/09/2024 to receive consideration.

• Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12623197.
• Complete the online application, verify the required documentation is included with your application package, and submit the application.
• You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
• It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
• Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.

2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

JOHAN SWINDLER Phone 3144835882 Email johan.z.swindler.naf@army.mil Address HU-NAF-W6E6AA USAG RHEINLAND PFALZ
DO NOT MAIL
APO, AE 09227
US

Next steps

Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!

Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request

Required Documents

The following documents must be submitted with your application:

• Resume

Optional: Job Application (DA Form 3433) will be accepted in place of a Resume.

The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:

• Cover Letter
• DD-214/ Statement of Service
• Licenses, certifications, training transcripts
• PCS Orders
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action

Help

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.