Job description

Mission
The deputy store manager supports the store manager in leading the team, boosting sales, showcasing the brand, and ensuring effective store operations. The role focuses on optimizing both quantitative and qualitative results in line with brand goals.

Key Responsibilities

1. Leading the Team

• Assist in recruiting, integrating, and training new employees.
• Inspire team members to excel in customer service and skill development.
• Conduct performance evaluations and foster a positive work environment.
• Resolve conflicts impartially and hold regular meetings for effective communication.
• Motivate and empower team members to achieve sales targets.

Measurement Criteria:

• Social climate stability and turnover rates.
• Team meeting records.
• Evaluation forms (MAGs, trial periods).

2. Sales Management

• Drive team performance to meet sales goals.
• Improve key performance indicators (KPIs).
• Ensure excellent customer service and a unique shopping experience.
• Maintain knowledge of collections and prevent theft.

Measurement Criteria:

• KPI analysis (e.g., conversion rate, turnover).
• Mystery shopping results.

3. Brand Representation

• Maintain a safe, clean, and welcoming store environment.
• Ensure visual merchandising aligns with brand standards.
• Educate the team on merchandising principles.

Measurement Criteria:

• Feedback from retail managers and visual merchandisers.
• Mystery shopping evaluations.

4. Store Management

• Oversee scheduling, budgets, and compliance with labor laws.
• Monitor financial procedures and analyze sales results.
• Facilitate efficient communication within the hierarchy.

Measurement Criteria:

• Budget adherence and team hours monitoring.
• Effective monthly planning and expense management.

5. Store Organization

• Ensure proper maintenance of the store, stockroom, and materials.
• Oversee logistical tasks like deliveries, stock management, and inventory.
• Maintain security and hygiene standards.

Measurement Criteria:

• Inventory accuracy and stock condition.
• Timely processing of transfers and stock replenishment.

Commitment to Progress
The deputy store manager demonstrates professional responsibility by:

• Upholding brand values and workplace standards.
• Ensuring the safety of employees and customers.
• Fostering effective communication and collaboration.
• Adapting plans to maintain smooth operations and customer satisfaction

Profile

We are looking for a Deputy Store Manager who can:

• Lead a team
• Boost sales
• Sets the brand into scene
• Secures the organisation and leadership of the store

He or she should commit to:

• Foster the brand by means of his behaviour

• Respect the work tools and work environment

• Guaranteeing the safety of the wares and people

• Foster the interpersonal relationships (good communication)

• Adapt the work plans and absences, to secure a smooth customer service

• Apply and develop intentions of the company in relation to all expenses

Benefits – What is in for you.

• Working within an international, diverse, and dynamic team.
• Be at the forefront of innovation within the watch industry.
• Personnel discount on a large selection of Swatch Group products (40%)
• Good performance paired with continued business needs translate into an open-end contract.
• Development and training opportunities.
• Contribution to health insurance costs

Note that for the airport staff additional perks include:

• Free shuttle services to the airport
• 10% discount on duty free items and meals

Professional requirements

• Education as a salesperson in retail and /or education as a sales coordinator with commercial skills as an advantage
• Experience in sales and leadership of a store and its sales staff, or as assistant store manager
• Customer oriented and customer friendly
• Takes on initiative
• Experience in PR and marketing activities
• Being proficient in sales strategy
• Numbers oriented
• Commitment
• Representing the brand Swatch

Languages

• The ideal candidate will be either be of mother tongue / bilingual in German
• Excellent command of English
• Any other languages are of added value