Role objective:

Content Moderators play a key role in shaping Social Media by ensuring that all posts are aligned with the respective community standards. Alongside 14 other markets, our established team of Western Balkans team in the vibrant city of Berlin is here to make sure that our partners Social Media platform remains an enjoyable place for all its users. Join our international team and help us make Social Media a safer place for everyone!

Location: Berlin
Working Hours: Part-time or full-time (4 weeks full-time training)
Start: Immediately available

As a Content Moderator at Majorel you will:

• Evaluate user-generated reports that flag offensive or disturbing postings based on our client's policies and guidelines
• Review, block and delete content that goes against our client’s community standards
• Commit to deliver a high standard of accuracy and quality at all times
• Have a direct influence on reducing hate, racism, bullying, cybercrimes and the spread of misinformation in online spaces

What’s in it for you:

• An opportunity to make a positive impact on the digital world, by making Social Media a safer place
• An exciting task in an innovative sector with no direct customer contact – no calls or emails, we promise!
• Onboarding and integration within a multicultural team of 60+ nationalities
• Relocation assistance and financial support in case you’re based outside of Germany
• Company-sponsored public transportation ticket, in-house resiliency support, and a handful of company discounts for various external providers
• Daily company subsidized meal options from Convini for every dietary preference
• Regular team activities and an established Feel-Good Program to maintain your well-being and integration within our team
• Modern office space with adjustable working stations, break and relaxation rooms, massage chairs, PlayStation, boxing bag, table tennis, and much more!
• Monthly gross salary of 2583€ (based on 40H per week) + additional individual monthly performance incentive of up to 150€
• 40% shift bonus for hours worked on Sundays, public holidays
• 50% shift bonus for hours worked during the night shift (10pm-6:30am)
• The opportunity to grow and develop with Majorel Berlin – our rate of internal promotions is over 90%!

Ideally, you have:

• Excellent Serbian/Croatian/Bosnian/Montenegrian & English language skills – no German needed!
• High awareness of the cultural and political situation, noteworthy social issues, and popular trends in the market/region you will be supporting
• An open mind to changing priorities and business processes
• A desire to work in a team-based, fast-paced, international environment where you’ll need to embrace different cultures, nationalities, and languages
• Ability to work in rotating shifts (24/7)
• EU citizenship or a valid work permit for Germany

Welcome to Teleperformance German Speaking Market

Majorel is now Teleperformance. With the acquisition of Majorel by Teleperformance, we can now offer even more exceptional services in more locations worldwide than ever before.

Teleperformance is the world leader in Digital Business Process Outsourcing. With 500,000 employees worldwide, we provide exceptional customer service and satisfied end customers in over 170 markets. For our renowned clients from all industries.

Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.