IS Operations Manager - IAM (Clear Skye)

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This position reports to

IS Department Manager – IAM Operations

Your role and responsibilities

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance. The work model for the role is #LI #Onsite This role is contributing to the IS Services in India/ Globally. You will be mainly accountable for: • Builds IS Security, Risk & Compliance operation activities in cooperation with IS Service Owners and IS Solution Architects • Actively participate in planning, scheduling, delivering and releasing onboardings of applications into IAM platform, ensuring compliance with all required internal processes (esp. change management) • Integrates Operation and Build activities (DevOps scope) in collaboration with Build Team • Plays an active role in the definition of new contract with Vendors for the operational activities, service levels and Service Level Agreement (SLA) definition • Defines level of monitoring , type of monitoring and assure all Consumer Interaction Points Lifecycle Experience are under control and correct support is provided all in close collaboration with ABB IS GBS Consumer Experience organization • Contributes to the IS Service Catalogue, sets directions in the areas of service introduction and end user support • Is responsible for day-to-day execution of IS Security, Risk and Compliance service operation delivery, escalation and relationship management • Is responsible in incident management for ensuring service restauration within agreed SLA, business impact analysis and prioritization • Is responsible for finding the root cause of incidents (define workarounds, known errors and root cause analysis), following up on fixing root causes by planning problem resolution and change implementation • Ensure Clear Skye (key IAM platform) is stable, available and properly staffed to rapidly address any incoming issues reported by end customers. • Ensure Clear Skye allows to onboard 200+ applications per year with proper analysis, implementation, integration and documentation. • Coordinate Change and Release Management process in alignment with Service Now platform team to ensure consistency, coherency, adherence to standards and principles, while not losing usability and pace in delivery of required onboardings. • Provide certain compliance and security not only for Clear Skye, but also as a centralized service to IAM customers. • Manage vendors delivering support and build (primarily onboarding) services to ensure their sufficient level of delivery. • Ensure all KPIs and SLAs for the service managed are under control and effectively monitored

Qualifications for the role

• Bachelors or Masters Degree, preferably in Computer Sciences, Engineering, Math or similar
• Certifications required - ITIL V4 foundation, Service Now certifications
• Certifications preferred- Identity and Access Management (IAM) technology specific certifications

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning