Org. Setting and Reporting The Human Resources Section (HR) in the Division of Programme Support (DPS) at ITC aims to have the right people with the appropriate skills and competencies to achieve its strategic and operational goals while providing an enabling and supportive work environment. The HR Section covers all areas of talent acquisition and development, HR administration, and data management and analytics. HR serves as an active listening partner throughout the Organization to ensure it is providing value-added services to meet its corporate mandates and priorities. Responsibilities Under the direct supervision of the Senior Human Resources Officer of HR Operations and overall guidance of the Chief of Human Resources, the Human Resources Officer (HR Administration team lead) will be responsible for the following duties: - Supervises and monitors the work of the Human Resources Assistants in carrying out all human resources administrative transactions including preparation of personnel actions, maintenance of staffing tables, and processing of contracts. - Provides advice on interpretation and application of policies, regulations and rules. Reviews and provides advice on exceptions to policies, regulation and rules. - Provides advice and support to managers and staff on human resources related matters. - Prepares special reports and leads special human resources project (design and implementation) - Keeps abreast of developments in various areas of human resources. - Reviews job offers for successful candidates. - Monitors and evaluates HR administration-related activities of client offices, and recommends changes or corrections related to procedures to these offices. - Administers, oversees and provides advice on salary and related benefits, travel, and social security entitlements. - Determines and recommends benefits and entitlements for staff on the basis of contractual status. - Oversees the administration of consultants, individual contractors and interns. - Reviews and recommends level of remuneration for consultants. - Reviews policies and procedures and recommends changes as required. - Designs, plans, monitors and provides induction orientation programme and briefing to new staff members. - Assesses training needs in the area of benefits and entitlements, consultancies and internships, identifies, designs and delivers training programmes to staff at all levels throughout the Organization. - Advises and counsels staff in respect of rights, responsibilities, code of conduct and difficulties associated with work and entitlements. - Provides guidance to programme managers on HR administration matters. - Assists in preparing policy papers, position papers and briefing notes on issues related to examinations and tests. - Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting. - Performs other duties, as required Competencies • PROFESSIONALISM: Knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting as they relate to staff benefits and entitlements, and administration of consultancies and internships. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Able to analyze and interpret data in support of decision-making and convey resulting information to management. • COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. • MANAGING PERFORMANCE: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly. Education Advanced university degree (Master’s degree or equivalent) in human resources management, business or public administration, social sciences, education or related area is required. A first-level university degree in combination with two additional qualifying experience may be accepted in lieu of the advanced university degree. Job - Specific Qualification Not available. Work Experience A minimum of five years of progressively responsible experience in human resources management, administration or related area is required. Experience in the administration of staff benefits and entitlements is desirable. Experience in the administration of consultants and individual contactors is desirable. Experience in the administration of interns is desirable. Experience in an Enterprise Resource Planning (ERP) system in the area of HR management is desirable. Experience in the UN System is desirable. Languages Fluency in English is required. Knowledge of French is desirable. Knowledge of another UN official language is an advantage. Assessment Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview. Special Notice The conditions of service are governed by the United Nations Staff Rules and Regulations. This is a fixed term appointment for an initial period of one (1) year. ITC champions workforce diversity, inclusion, gender equality and gender parity and considers all qualified persons - of all genders - equally, including those with disabilities, without discrimination or prejudice of any kind. ITC also offers attractive flexible work arrangements to help promote a healthy work/life balance and to allow all staff members to express and develop their talents fully. If you are unable to complete our online application form due to a disability, please send an email to hrs-jobs@intracen.org. Applications from women and nationalities from developing and least developing countries are particularly encouraged to apply. Applicants will be contacted only if they are under serious consideration. For information on salary and entitlements, please consult the International Civil Service Commission website: http://icsc.un.org United Nations Considerations In accordance with the United Nations Staff Regulations and Rules, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with ITC if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Applicants are urged to carefully follow all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on "Manuals" hyper-link on the upper right side of the Inspira account-holder homepage. The evaluation of applicants will be conducted based on the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances, and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date. No Fee ITC does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ITC are fraudulent and should be disregarded.